98game Frequently Asked Questions

98game requires all players to complete KYC (Know Your Customer) verification before withdrawals are processed. Accepted identity documents include a valid Pakistani CNIC, a current passport, or a driving licence. You will also need to provide proof of address — a utility bill, bank statement, or government letter dated within the last three months showing your current residential address in Pakistan.

On the 98game login page, click the "Forgot Password" link below the password field. Enter your registered email address or mobile number and click Submit. You will receive a password reset link via email or a one-time PIN via SMS. Follow the instructions to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact our 24/7 support team.

No. 98game strictly allows one account per player. Operating multiple accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error — for example, by a family member using the same device — contact our support team at [email protected] immediately to resolve the situation.

To permanently close your 98game account, log in and navigate to Account Settings, then select "Close Account." Alternatively, email [email protected] with the subject line "Account Closure Request" from your registered email address. Any remaining balance will be returned to your verified payment method within 3–5 business days. If you are closing for responsible gaming reasons, please consider self-exclusion as an alternative — it preserves your account and balance.

Log in to your 98game account and go to the Cashier section. Select JazzCash as your payment method and enter the deposit amount (minimum Rs 500). You will be prompted to enter your JazzCash mobile number. A confirmation request will be sent to your JazzCash app — approve it using your JazzCash PIN. Funds are credited to your 98game balance instantly in most cases, or within a few minutes at most.

Yes, EasyPaisa is fully supported on 98game. In the Cashier section, select EasyPaisa, enter your deposit amount and registered EasyPaisa mobile number. Approve the transaction via your EasyPaisa app or by entering your EasyPaisa MPIN when prompted. Deposits via EasyPaisa are processed instantly. Minimum deposit is Rs 500. EasyPaisa deposits are subject to the transaction limits set by Telenor Microfinance Bank on your EasyPaisa account.

Withdrawal processing times on 98game depend on your chosen method. JazzCash and EasyPaisa withdrawals are typically processed within 1–4 hours after approval. Bank transfers to HBL, UBL, and Meezan Bank accounts generally take 1–2 business days. All withdrawals require completed KYC verification. First-time withdrawals may take slightly longer as our security team performs additional checks — this is standard practice for your protection.

98game does not charge any fees on deposits or withdrawals from our side. However, your bank, JazzCash account, or EasyPaisa wallet may apply their own transaction charges according to their standard fee schedules. We recommend checking your mobile wallet or bank's fee structure before initiating a transaction. Currency conversion fees may apply if your account operates in a currency other than PKR.

The minimum withdrawal amount on 98game is Rs 1,000 (PKR). Withdrawal requests below this threshold will not be processed. There is no stated maximum withdrawal limit for standard verified accounts, though large withdrawals may be subject to additional verification checks as part of our anti-money laundering compliance procedures. If you have questions about a specific withdrawal amount, contact our support team.

Absolutely — PSL (Pakistan Super League) cricket betting is one of the most popular features on 98game. During PSL season, you can bet on match winners, top batsman, total runs, wickets, and many other markets. 98game covers all PSL franchises including Karachi Kings, Lahore Qalandars, Islamabad United, Peshawar Zalmi, Quetta Gladiators, and Multan Sultans. Live in-play betting is also available during PSL matches.

All slot games on 98game use certified Random Number Generator (RNG) technology, meaning every spin outcome is completely random and independent of previous results. RTP (Return to Player) rates vary by game but typically range from 94% to 97% across the 98game slots library. Each game's RTP is published on its information page. Our platform is audited by an independent testing laboratory under our international gaming licence to ensure ongoing fairness.

Yes, 98game is fully optimised for mobile play. The platform runs smoothly on Android and iOS smartphones and tablets via the mobile browser — no app download is required to get started. Simply open your preferred browser on your phone, visit 98game.ws, and log in or register. The mobile interface includes all games, sports betting markets, cashier functions, and account management tools available on the desktop version.

Yes. 98game features a dedicated live casino section with real human dealers streamed in high definition. Games include Live Baccarat, Live Roulette, Live Blackjack, and Lightning Dice, among others. The live dealer tables operate around the clock, so Pakistani players in Karachi, Lahore, Islamabad, or anywhere else can enjoy a genuine casino atmosphere at any hour. A stable internet connection is recommended for the smoothest live gaming experience.

Wagering requirements specify how many times you must bet your bonus amount before it converts to withdrawable cash. For example, a Rs 1,000 bonus with a 30x wagering requirement means you need to place a total of Rs 30,000 in qualifying bets before withdrawing bonus-derived winnings. On 98game, each bonus offer clearly states its wagering requirement, eligible games, minimum odds (for sports bets), and expiry date. Always check the specific terms for each promotion.

Yes, 98game rewards regular players through its loyalty programme. As you play, you accumulate points that can be exchanged for bonus credits or real cash rewards depending on your tier level. Higher tiers unlock benefits such as faster withdrawal processing, dedicated account management, higher deposit and withdrawal limits, and access to exclusive promotions. Details of the current loyalty programme structure are available in the Promotions section of your 98game account.

Some 98game bonuses are specifically designed for sports betting including cricket, while others apply only to casino games or slots. Whether a bonus can be used on cricket betting — including PSL, international Test matches, and T20 events — depends on the specific promotion terms. Check the eligible products section of each bonus offer before opting in. Sports betting bonuses on 98game typically require minimum odds per selection to count towards wagering requirements.

Yes, all bonuses on 98game carry an expiry date. Once a bonus is credited to your account, you have a set number of days to meet the wagering requirements before the bonus and any associated winnings are removed. The expiry period varies by promotion — typically between 7 and 30 days — and is clearly stated in each offer's terms and conditions. Expired bonus funds cannot be reinstated, so always act promptly after claiming a promotion.

The minimum age to register and play on 98game is 21 years. This is a strict policy with no exceptions. All players must confirm their age at registration, and documentary proof of age is required during KYC verification. 98game's systems are designed to detect and prevent underage gambling. If you are under 21, you are not permitted to use the platform. Parents and guardians should use parental control software on shared devices to prevent minors accessing gambling websites.

To self-exclude on 98game, go to Account Settings and select the Responsible Gaming tab, then choose Self-Exclusion. You can select a period of 6 months, 1 year, 3 years, or permanent exclusion. Once confirmed, your account is locked immediately, all marketing emails stop, and 98game's systems flag your identity to prevent new account creation. Self-exclusion cannot be reversed before the chosen period ends. Any remaining balance can be withdrawn — contact [email protected] to request this.

98game provides a comprehensive set of responsible gaming tools for all players. These include deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check notifications, cooling-off periods (24 hours to 30 days), and full self-exclusion (6 months to permanent). All tools are accessible from Account Settings under the Responsible Gaming tab. Lowering limits takes effect immediately; increasing limits requires a mandatory 48-hour waiting period.

98game customer support is available 24 hours a day, 7 days a week. You can reach the team via Live Chat — available directly on the 98game website and within the mobile platform — for the fastest response. Alternatively, email [email protected] for account-specific queries, responsible gaming requests, or complaints. Our support team is familiar with the needs of Pakistani players and can assist with deposits, withdrawals, account issues, bonus queries, and technical problems.